Refund policy

Last updated: 8 November 2026

30-day money-back guarantee

We want you and your child to love your PenguinSiren. If you are not happy for any reason, contact us within 30 days of delivery and we will give you a full refund of the price you paid for the item.

How to start a return

Email penguinsiren@hotmail.com with your order number and a short note telling us why you are returning it. We will reply with the return address and instructions. Please do not send items back without contacting us first, as we cannot process returns we are not expecting.

Items should be returned with all parts (alarm, split ring, chain and pull strap) and in the original packaging where possible.

Return shipping

For change-of-mind returns, return postage is paid by the customer. We recommend using a tracked service, as we cannot refund items that do not reach us.

Faulty, damaged or wrong items

Please check your order when it arrives. If your alarm is faulty, arrived damaged, or is not what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We will send a free replacement or give you a full refund, and you will not pay any return postage.

Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds are made to your original payment method within 14 days. Your bank or card provider may take a few extra days to show the money in your account.

Your statutory rights

Under the UK Consumer Contracts Regulations, you also have the right to cancel your order within 14 days of receiving it without giving a reason. Our 30-day guarantee is in addition to, and does not affect, your statutory rights.

Contact

Questions about a return? Email penguinsiren@hotmail.com.