Shipping policy

Last updated: 8 November 2026

Where we deliver

PenguinSiren currently delivers to UK addresses only.

Free tracked delivery

Every order ships free with tracked delivery. There is no minimum spend.

Delivery times

Orders arrive within 5–8 working days of being placed. This includes the time we need to process and pack your order. Working days are Monday to Friday, excluding UK bank holidays, so orders placed at the weekend start processing on the next working day.

The estimated delivery dates shown on our product page and at checkout are worked out on this basis. Delivery times are estimates and can occasionally be affected by carrier delays or events outside our control.

Tracking

As soon as your order ships, we will email you a tracking link so you can follow it to your door.

Late or missing parcels

Please check your delivery address carefully at checkout. If your parcel has not arrived within 8 working days, or tracking shows it as delivered but you cannot find it, email us at penguinsiren@hotmail.com with your order number and we will help.

Contact

Questions about delivery? Email penguinsiren@hotmail.com.